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In order to serve you better, please select your Dominion Energy location services.

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Signs of a Gas Leak

gas meters

What is Natural Gas?

Natural gas is non-toxic, colorless, odorless and lighter than air. An odor is added to help you detect a potential gas leak. Signs include:

  • A rotten egg odor.
  • Discolored or dead vegetation over or near the pipeline.
  • A hissing, whistling, or roaring sound near a gas appliance or pipeline.
  • Dirt or debris blowing into the air; persistent bubbles in water-covered areas.
  • Flames (if a leak has ignited).
woman holding her nose in disgust of an invisible odor

If a Leak Occurs:

  • Leave the area immediately.
  • Warn others to stay away.
  • From a safe place, call 911 and Dominion Energy Ohio at 877-542-2630. Reporting a gas leak can't be done online.
View the News Release

What Not To Do if You Suspect a Gas Leak:

  • Do not try to turn natural gas valves on or off.
  • Do not smoke, use a lighter or strike a match.
  • Do not use any electric switch, telephone or cell phone, garage door opener or flashlight as they can cause sparks and ignite gas.
  • Do not start or stop nearby vehicles, machinery, or things that may spark.

Dig Safely

If you are planning to dig on your property, follow these important steps:

  1. Call before you dig. State laws require that before digging, you call OH811 by dialing 811 or by visiting You must have your lines located at least 3 full working days before you begin any excavation work.
  2. Wait. At no cost to you, technicians will mark the location of the utility lines on your property. Once all lines are marked, you can then safely begin your digging project.
  3. Respect and pay attention to the markings for your safety.

Dig with care. If you accidentally hit the pipeline, no matter how minor it may seem, leave the area immediately. Then call Dominion Energy from a safe place at 877-542-2630 and 911.

Safety & Preparedness

Call Before You Dig
Four Reasons To Contact 811 Before You Dig

Have your utility lines marked before starting outdoor projects that involve digging.

Four Reasons To Contact 811 Before You Dig

Four Reasons To Call 811 Before You Dig
meter on ice
Winter Storm: Gas Safety

Brush up on natural gas safety for winter weather 

Be prepared for the storm with natural gas safety tips for ice and snow events.

Winter Storm Gas Safety
dandelion seeds
Gas Safety
Ten Tips to Save Natural Gas This Summer

Ten tips on how to avoid preparing and cooking meals over a hot stove, on ways to efficiently wash and dry laundry and how to reduce natural gas use for heating water.

Natural Gas Tips
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