Connect with us on social media.

Looking for answers to quick questions or guidance with our self-service options? Chat with us here Monday - Friday, 8am to 5pm ET.

Have a non-urgent account question or request that can’t be addressed through our self-service options? We may be able to help through email!

Please do not report emergencies through email.

Have an emergency or don’t want to self-serve, give us a call.

For emergency situations, help is available 24/7! Please call us at:

• Downed/Sparking Lines: 888-333-4465
• Gas Leaks: 800-815-0083

In all dangerous situations, please also call 911.

For non-emergency inquiries, customer service representatives are available Monday- Friday, 7am to 6pm ET at: 1-800-251-7234.

Need account assistance after hours? You always have online access to your account at DominionEnergy.com and with the app.